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Delivery, Refund, and Return Policy

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Last updated date: June 1, 2023

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1. GENERAL

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  • This website with the URL of https://www.xtremeindustries.tech ("Website/Site") is operated by Xtreme Industries FZCO ("We/Our/Us").

  • We are committed to delivering the order placed by You within the given period and in accordance with this Delivery Policy ("Policy").

  • Currently, We do offer worldwide email delivery on all our products subject to the provisions of this Policy.

  • You are advised to read Our Terms and Conditions along with this Policy at the following link: https://www.xtremeindustries.tech/terms-of-use.

  • By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.

  • The following currency is used on this Website: AED. We can provide payment options in your local currency at the applicable exchange rates provided by our payment gateway.

  • All orders are subject to product availability. If an item is not in stock at the time you place your order, We will notify you and refund the total amount using the original method of payment.

  • We make all commercially reasonable endeavors to ensure that the products are delivered to you in a timely manner.

  • Please read this Policy before making a purchase, so that You understand Your rights and what You can expect from Us.

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2. DEFINITIONS

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  • "Customer" means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them.

  • "Website" - means this website with the URL: https://www.xtremeindustries.tech.

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3. COST OF SHIPPING

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  • Shipping charges are not applied at the check-out window as we only provide email deliveries.

  • All the products under this Website will be delivered through email only.

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4. SHIPPING UPDATES

 

  • Once your order ships through Email, you will get a notification with the details and other relevant information through Email only.

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5. HANDLING TIME

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  • It usually takes one day to process and Email the products once the order is placed with us.

  • We strive to process and dispatch your products as soon as possible.

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6. TIME FOR SHIPPING

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  • Delivery time is within a few minutes through email.

  • The delivery time through email is indicative and can vary due to external factors like the internet, server, ISP, and others.

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7. INTERNATIONAL SHIPPING

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  • We do provide shipments to all the countries.

  • Standard international email shipping may take approximately 1 (one) Business Day unless otherwise specifically mentioned in the product details.

  • International customers assume responsibility for any duties and/or taxes that may be incurred under the customs of that particular country.

  • International customers shall check with their country's customs office to verify whether the products need to pay any customs duty or not.

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8. OTHER RULES

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  • The shipping email cannot be changed once the order has been placed on the Website.

  • While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics.

  • Refunds will not be entertained.

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9. MISSING DELIVERY EMAIL

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  • If the delivery email is not received within 1 business day, the customer can request for another delivery through email. 

  • If the delivery through email does not make it to its destination and is delayed repeatedly, the Customers can request delivery on an alternate email provided through the original email used during the purchase.

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10. WRONG OR INCOMPLETE EMAIL ADDRESS

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  • You shall ensure that the Email address that you submit to us on the platform is true, complete, accurate, and sufficient to identify and deliver the product.

  • If You have entered the wrong email address and contact information, it might cause a delay or missed email delivery and we will not be responsible for any such delay or loss due to this.

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11. REFUNDS

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  • Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen circumstances or limitations from Our side, the order is not delivered then such order stands canceled, and the amount paid by You is refunded.

  • We will not process a refund if You have placed the order for the wrong or incorrect product or service. 

  • Any defect or malfunction found in any of our products must be reported and after the confirmation of the defect or malfunction by our support team, we will make sure that the defect or malfunction is rectified within 7 working days and the updated product is digitally delivered to you on your email address. 

  • If the defect or malfunction is not rectified by us within 7 working days, then the customer is eligible for a full refund of the purchase price. 

  • Refund shall only be considered once the Customer concerned produces relevant documents and proof.

  • Refund shall be subject to verifying the alleged fault of our website or our product by an authorized person on our behalf of Us.

  • If the amount has been deducted and the order is not confirmed, please contact Your respective bank. It takes 7 (seven) Business Days to reverse the amount by the respective bank.

  • If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: info@xtremeindustries.tech.


12. RETURNS

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  • As our products are delivered digitally, we do not have a product return policy.

  • You are only eligible for a refund if any defect is identified & and reported by you and we are not able to rectify the same within 7 business days. Please refer to our ‘REFUNDS’ section for more details.

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13. YOUR DATA

 

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14. CHANGES TO THIS POLICY

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  • Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.

  • If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new Policy.

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15. FORCE MAJEURE


We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

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16. CONTACT US


For any feedback, concern, or query, You may please reach out to Us on the contact details below.
Customer Care: info@xtremeindustries.tech

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